We take privacy very seriously, which means that if you are no longer interested in our offers and services, there are a number of ways the data we hold about you can be removed from our company and our marketing platform. You can read on for more detailed information:
Scope of this Privacy Notice
This Privacy Notice covers how we handle your data within our organisation. It does not include details regarding any website used to contact us, or any website accessed from us.
Under GDPR, we act as a data controller (make decisions) for personal data that we collect, and a data processor (processor of data) or data controller for any data shared with us by a third-party.
Data Controller Contact Details
Any questions about this Privacy Notice or any other data protection queries, our Data Controller can be contacted at PaulLeeson@aescontrols.co.uk or in writing to 72 Tenter Road, Moulton Park Industrial Estate, Northampton, NN3 6AX.
We would always welcome the opportunity to rectify any complaints about the data and privacy held with us, and can be contacted as shown in the ‘Data Controller Contact Details’ section above. If wishing to make a complaint to the Information Commissioner’s Office, their latest contact details can be found via the internet.
This Privacy Notice applies to data either supplied to us, we have collected, or acquired from reputable and compliant sources. This can include, but is not limited to:
- Personal information is shared with us through:
- Filling in online or offline forms,
- Telephone or by any other means.
- Most often, personal information will include:
- Full names,
- Home and/or business addresses, and/or delivery address,
- Personal and/or business email address,
- Telephone and/or mobile phone numbers.
- Where payments are made, additional information may include:
- Credit card details,
- Bank details,
- Information needed to carry out any checks, such as credit checks.
- If applying for a role with our organisation (including as a sub-contractor), other personal data shared is likely to include:
- Tax and National Insurance Information
- Employment history,
- Proof of identity,
- Qualification checks,
- Health information
- Qualifications / Training Records,
- DBS Certification results etc.
- Driving Licence
- Shared personal information not directly related to an individual (i.e. representatives that legally act on an individual’s behalf). In this situation, individuals must ensure that consent has been given to the 3rd Party to share such information, and have shared this Privacy Notice with the 3rd Party.
Data we collect
At times we may request that personal information is voluntarily supplied to us. Generally this information is only requested to respond to an enquiry, enable us to fulfil our contractual obligations and deliver the services we offer, or when responding to an employment opportunity. We may gather and use information in the following ways:-
- To generate data to understand customer and market trends.
- Website Usage Information – to better understand and continuously improve our service levels, our website uses Analytics to gather statistical information like how many people visit our website, and how long they stay on our web pages. This information may include IP addresses used but, does not include any other personal data.
- If responding to an employment opportunity, we use information for the purpose of recruitment and selection, correspondence, and equal opportunities monitoring. We may retain information in case other suitable opportunities arise.
- Data may be acquired from reputable third-parties who will be contracted to provide GDPR compliant data only.
Information we receive from Third-Parties
- Business Partners – where we have formal relationships with business partners who may introduce new customers or sales opportunities to us, data would include personal contact details, information on the areas of interest and data required to fulfil a request, product or service
- References – new trading account, increase in any credit limits or employment opportunities with us may result in us taking out references from third-parties. This may be from compliant third-parties or from contacts introduced to us for this purpose.
- Social Media – where we are contacted through social media facilities such as Facebook, LinkedIn etc., we can receive profile information which can include name, address, telephone number(s) and/or business contact details. This information would be used to respond to interests in our services, to fulfil a request/order and/or to send future information.
- Publicly Available Information – we may use personal information from publicly available sources. This can include name, address and other publicly available information. As far as plausible, we ensure that where any third-parties are involved in supplying such information, that they are compliant to do so.
- Other – from time to time, we may receive personal information from other sources. We will always endeavour to ensure such information is provided from reputable sources, which are compliant to do so.
How we use Data
Personal data is processed by us to:
- Provide, maintain, adapt, protect and improve any products and services requested from us;
- Perform our obligations under any contract for the supply of services we have;
- Manage our relationship through customer services and support activities;
- Provide information in accordance with our regulatory or legal obligations;
- Detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights, including liaison with regulators and law enforcement agencies, etc.;
- Communicate by telephone, mail, email or other electronic means and obtain feedback on how we can improve our services;
- Monitor, measure, improve and protect the content of our websites and services to provide enhanced and personal user experience for you;
- Deliver targeted advertising, marketing or information, based on the use of our services;
- Compare information for accuracy and to verify it with third parties, for example credit reference agencies; and
- Deliver joint content and services with third parties with whom there is a separate relationship.
By providing us with personal information consent is given to us processing personal data.
Third-Parties Who Form Part of Our Contracted Delivery Process
We may engage a reputable third-party to help us deliver the product or service we have contracted with you (i.e. A third-party electrical installation company / Delivery Company). They will receive the minimal data in order to complete their part of the delivery process, and will be contracted on the condition that data should not be used for any other reason.
Third-Parties may also be contracted to:
- Improve data safety and security levels
- As part of business development function
- Statistical analysis exercises
We will share personal information with the relevant agencies and without notice, where we are requested to or suspect fraudulent activities, money laundering, terrorist related activities or where there is another legal requirement to do so.
We will keep and use data in terms of any legal or regulatory requirements that we have, and to protect our legal position (if legal action is required), including the recovery of any outstanding debts.
Our Standard Business Operations
- To provide the products, services and any other responsibilities that we are contracted to do so,
- To provide information request from us,
- To confirm identities as a natural living person,
- As part of our billing, payments and recovery processes.
We may make credit checks with reputable agencies for the following reasons:
- Where new accounts are opened for the purposes of confirming identities and credit history.
- To inform the main credit reference agencies of any new credit agreements that we agree, which they will keep after the agreement has been completed, settled or terminated. This includes the history of how the credit agreement was adhered to.
Children under Sixteen
Our products and services are not intended to be used by children under 16 years old. We will never knowingly collect data from or on children below 16 years old. If aware of such a child (or another person) supplying data on that child to us, please contact us using the details shown in the ‘Contact us’ section at the end of this Privacy Notice.
Data will be used for any legal or general statistical analysis. This usually will not include specific data; although it will include individuals in number form (i.e. 121 people gave positive feedback). The statistical data used within our business helps us to judge performance and to make improvements to how we operate.
Any data considered as sensitive (i.e. your politics, beliefs. medical information etc.) will not be processed by us without consent or as a legal requirement.
Storage of Personal Data
We will take all reasonable actions to ensure any data processed protects privacy rights, and will handle such data in a secure way. When sharing data with us, agreement is made to such data being handled and cared for in this way.
Selling, Hiring or Transferring Data
We do not sell or hire data or customer lists to any third-party. We may share information with:
- Any regulatory authority we may be subject to for the purposes of demonstrating compliance with applicable law and regulations;
- Our Company Auditory for the purposes of demonstrating compliance with financial and regulatory frameworks;
- Our sub-contractors for the purposes of carrying out work on our behalf;
- Our service providers for the purposes of providing services to us;
- Other group companies for the purposes of account administration, payment management and strategy development;
- Third party intermediaries, where individuals have engaged their services; and
- Debt collection agencies for the purposes of debt management.
We may also share or disclose data in the following circumstances:
- If we buy, sell or merge any business or assets of that business and are required to share data as part of the buying, selling or merger agreement
- If our website is acquired by a third-party, where data is transferred as part of the purchased assets
Once data reaches us, we will use our strict data processes and security procedures to protect it. For any data sent to us, by any means, it is at individuals own risk until such time that it reaches us.
Timescales That We Keep Your Data For
The timescale for this will vary depending on the requirement. The criterion for this includes:
- The reason we are using the data. We will keep the minimum amount of data required for that reason and for the timescale that that reason requires (i.e. Warranty and service agreement periods)
- Legal requirements and where a minimum timescale is set (i.e. Her Majesty’s Revenue and Customs (HMRC))
We will keep data for the contracted term between us, or where there is a legitimate interest for us to remain in contact with you in case of any queries that you may have (i.e. copy of the original agreement) or for legally required reasons (i.e. HMRC), whichever is the longest period.
Data Protection & Privacy Rights
There are various rights a UK natural living person (individual) has under the GDPR, and include:
- The right to be informed – Individuals have the right to be informed about the collection and use of their personal data.
- The right of access – Individuals have the right to access their personal data and supplementary information.
- The right to rectification – Individuals have the right to have inaccurate personal data rectified, or completed if it is incomplete.
- The right to erasure – The right for individuals to have personal data erased. This is also known as ‘the right to be forgotten’. Please note this right is not absolute and only applies in certain circumstances.
- The right to restrict processing – The right to request the restriction or suppression of their personal data. Please note this is not an absolute right and only applies in certain circumstances.
- The right to data portability – The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
- The right to object – Individuals have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling), direct marketing (including profiling) and processing for purposes of scientific/historical research and statistics.
You can exercise your rights by contacting us using the details set out in the “Contact us” section below.
We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our website in future. The cookies store small pieces of information about our visitors, such as names and email addresses. This means that on future visits to our sites, we can identify past visitors and historical information.
If you want to delete any cookies that are already on a computer, please refer to the instructions for from personal file management software to locate the file or directory that stores cookies. To stop cookies being stored on a computer in the future, please refer to the browser manufacturer’s instructions in any browser menu. Please note that by deleting our cookies or disabling future cookies individuals may not be able to access certain areas or features of our website.
When visiting our website, we may also log an IP address, a unique identifier for your computer or other access device.
We may also include web beacons to track the success of any marketing campaigns. This means that if individuals open an email from us, we could see which pages of our website are visited. Any web beacons do not store additional information on computers, but by communicating with cookies on computers, they can tell us when emails have been opened. If individuals object to web beacons, we recommend following the instructions for deleting existing cookies and disabling future cookies highlighted above. We will still know how many of our emails are opened and we will automatically receive IP addresses.
Individuals are entitled to ask for a copy of the information we hold (for which we may charge a small fee) and to have any inaccuracies in information corrected.
For quality control and training purposes, we may monitor or record communications with us.
We are registered in the UK and our registered address is 72 Tenter Road, Moulton Park Industrial Estate, Northampton, NN3 6AX and our company registration number is 1679686.
Write to us at our address: 72 Tenter Road, Moulton Park Industrial Estate, Northampton, NN3 6AX.
By telephone: 01604 790606
By e-mail: PaulLeeson@aescontrols.co.uk
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